The Scale of Online Defamation
Online defamation is now the most common form of reputational harm. Social media platforms, review sites, forums, and blogs provide anyone with a global audience. Unlike traditional media, online publications persist indefinitely — a defamatory post from years ago can still appear at the top of search results, causing ongoing damage.
The speed at which content spreads online means that early intervention is critical. We offer rapid response services for urgent cases, including out-of-hours advice and emergency injunction applications.
Identifying Anonymous Defamers
Many online defamers hide behind anonymity, using fake names or anonymous accounts. This does not protect them from legal action. We regularly obtain Norwich Pharmacal Orders requiring platforms to disclose the identity of anonymous users, enabling direct claims against the actual defamer.
We work with all major platforms including X (formerly Twitter), Facebook, Instagram, TikTok, Google, Trustpilot, and Reddit to unmask anonymous attackers. The process is well-established and courts are generally sympathetic to claimants facing persistent anonymous defamation.
Platform-Specific Strategies
Each online platform has its own reporting mechanisms, terms of service, and response patterns. We have detailed knowledge of how to work effectively with each platform. This includes formal takedown requests, legal correspondence to platform legal teams, and leveraging the courts when platforms are unresponsive.
For search engine visibility issues, we pursue delisting requests with Google and other search engines, and work with clients on broader reputation management strategies to ensure positive content outranks harmful material.
Fake Reviews and Business Attacks
Fake reviews are a growing problem for businesses. Whether on Google, Trustpilot, TripAdvisor, or industry-specific platforms, malicious reviews can devastate a business's online presence and revenue. We help businesses identify and remove fake reviews through a combination of platform reporting and legal action.
Where reviews are posted by competitors, former employees, or orchestrated campaigns, additional legal remedies may be available, including claims for malicious falsehood and conspiracy to injure.